#Consumer Archives -

March 31, 2025September 3, 2026

Know Your Rights: Delhi High Court Rules Against Mandatory Service Charges

Mandatory service charge collection by restaurants and hotels is now unlawful in India, following a landmark Delhi High Court ruling that restores customers’ right to decide whether to tip at all. The Delhi High Court in a case titled National Restaurant Association Of India & Ors. Vs. Union of India bearing W.P.(C) 10683/2022 on 28.03.2025

September 2, 2024September 3, 2026

Is It Compulsory to Pay a Service Charge at Hotels and Restaurants?

A service charge at a restaurant or hotel is not compulsory in India — it is meant to be entirely voluntary, though the exact legal position has been shaped by ongoing CCPA guidelines and Delhi High Court litigation. If you’ve ever dined out or stayed at a hotel, you’ve likely encountered a line item on